South Carolina State University will begin a campus-wide initiative aimed at improving customer service across all departments of the institution.
The initiative launches in conjunction with National Customer Service Week, Oct. 7-11, and represents one key component of the university's strategic plan, which focuses on creating and sustaining a quality, pristine educational experience that will transform the lives of students.
S.C. State will host activities during the week to uplift and engage employees while encouraging them to always offer their best customer service. Following its initial launch, the university will continue to employ customer service strategies throughout the year.
National Customer Service Week, established by the International Customer Service Association, is a celebration of the significance of customer service and of those who serve and support customers daily. In 1992, the U.S. Congress declared Customer Service Week a nationally-recognized event, which is celebrated annually during the first full week in October.
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Customer service is essential in establishing and maintaining positive relationships between university employees, students, parents, alumni and all stakeholders of the university. Exceptional customer service helps drive the overall mission of this institution, which is to provide an affordable and accessible quality education.
Schedule of events:
- Thursday, Oct. 10: Coke and popcorn in the plaza. (Employees will sign their customer service promise) 2-5 p.m.
- Friday, Oct. 11: Italian ice social in the plaza. (Balloon release) 2-4 p.m.
Founded in 1896 as a land-grant institution with a mission of providing service to the citizens of the state, South Carolina State University has evolved from a small teachers' college into a major university center of learning and research. It offers more than 50 different fields of study on the undergraduate and graduate levels.